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Disputes are real protection but they're also a last resort. Funds freeze for both sides during review, and trust scores can drop temporarily even on the eventual winner.
Try messaging first
Most card disputes start as misunderstandings. Wrong condition grade, slow shipping, a corner that looks worse in your light. Send a message with photos. Sellers who care about their trust score will offer a partial refund quickly.
When to escalate
- You got a different card than what was listed
- Suspected counterfeit (test the obvious checks first — light through it, weight, font)
- Slab has been tampered with
- Damaged in shipment beyond what packing would explain
- Package never arrived (and tracking shows delivered to wrong address)
What admin sees
When you open a dispute, our admin gets: your description, your photos, the original listing photos, the tracking history, all messages between you and the seller. We resolve within 24 business hours.
Possible outcomes
- Full refund to buyer
- Partial refund (split — both sides accept a percentage)
- Release to seller (claim unsubstantiated)
If you disagree with admin's decision you can file a Stripe chargeback through your bank. Stripe's decision overrides ours.
